Grizzly'sQuest Privacy Policy

At Grizzly'sQuest, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you play at Grizzly's Quest Casino. By creating an account and using our services, you agree to the practices described below.

Information We Collect

When you register at Grizzly'sQuest, we collect a range of information necessary to provide our services and comply with our licensing obligations under the Kahnawake Gaming Commission. We gather this information directly from you, automatically through your use of our platform, and occasionally from third parties such as payment processors and identity verification providers.

• We collect your full name, date of birth, residential address, email, and phone number during registration
• We record your payment details, including the payment methods you use, such as Visa, Mastercard, Interac, Instadebit, PaysafeCard, MuchBetter, Apple Pay, or bank transfer
• We track your gaming activity, including bets placed, games played, and bonus usage, to improve our services and detect irregular patterns
• We store technical data such as your IP address, device type, browser information, and location, which we use to verify your identity and enforce our restricted territories policy
• We may request photographic identification, proof of residence, proof of payment method ownership, and proof of income when verifying your account

Verification and Documentation

Our casino requires identity verification before processing withdrawals, in line with our No Account Casino policy — Grizzly'sQuest is not a no-account casino, meaning verification is mandatory. We may request documents such as your passport or driving licence, a bank statement or utility bill no older than 6 months, and evidence of the payment methods you have used. For substantial or exceptional withdrawals, we may require notarised copies of your most recent bank statement, photo ID, and a utility bill. Verification is required for any single or cumulative transaction of 2,000 EUR or more.

How We Use Your Information

We use the personal data we collect for several essential purposes related to operating Grizzly's Quest Casino responsibly and securely. Our goal is to ensure fair play, prevent fraud, and deliver a personalised gaming experience across our slot machines, live dealer tables, and poker games.

• We use your data to verify your identity, age, and location, ensuring you meet our eligibility requirements
• We process your payment information to handle deposits and withdrawals securely through our payment agent, Digiprocessing Limited
• We monitor your account activity to detect fraud, money laundering, or attempts to circumvent our controls, including the use of VPNs, which are not permitted on our platform
• We use your contact details to send you information about your account, promotions, and our Daily Deals or Cash-Back Program, where applicable
• We analyse gameplay data to review irregular patterns before processing any withdrawal request

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating our services. Our Grizzly'sQuest platform works with several partners to ensure smooth transactions and fair gaming outcomes.

• We share data with our payment agent, Digiprocessing Limited, to process deposits and withdrawals
• We share information with our game providers, including Games Global, Pragmatic Play, OnAir Entertainment, Hacksaw Gaming, and others, to facilitate gameplay through our Apricot platform
• We may disclose data to regulatory bodies, including the Kahnawake Gaming Commission and eCOGRA, our approved auditor and ADR provider
• We may share information with Gordon Moody and other responsible gaming partners where you have requested self-exclusion or support
• We may disclose information where required by law or to protect our legitimate business interests

Data Security

We at Grizzly'sQuest implement technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems are designed to safeguard the information you provide when using our gambling software and completing transactions. While we take reasonable steps to secure your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

Account Inactivity and Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations. If your account remains inactive for more than 6 consecutive months, we may apply an administration fee of 10 EUR per month for up to 18 months, after which any remaining balance will be forfeited. Our Grizzly's Quest Casino also reserves the right to confiscate funds left in play on games other than video poker for 90 days or more.

Your Rights

Our Grizzly'sQuest team respects your rights regarding the personal data we hold about you. You have the right to request access to your information, ask us to correct inaccuracies, or request that we delete data we no longer need to retain for legal purposes.

• You may request a copy of the personal data we hold about you
• You may ask us to update or correct any inaccurate information
• You may request that we restrict or limit how we use your data, subject to our regulatory obligations
• You may contact our Player Services team to add or change payment details, which can only be done through official channels

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience while browsing Grizzly'sQuest, whether through desktop, mobile browser, or our downloadable software. Cookies help us remember your preferences, keep you logged in, and analyse how you interact with our slot machines, table games, and promotions. You can manage your cookie preferences through your browser settings.

Responsible Gaming and Data Use

At Grizzly's Quest, we use certain data to support responsible gaming initiatives, including self-assessment tools, deposit limits, session reminders, and self-exclusion options. If you choose to self-exclude, we will use this information to prevent you from accessing your account across our platform.

Location and Jurisdictional Restrictions

We verify your location and account access to ensure compliance with our target markets and restricted countries policy. Grizzly'sQuest is licensed under the Kahnawake Gaming Commission and does not accept players from various restricted jurisdictions. Attempts to circumvent our location verification, including through VPN use, may result in confiscation of winnings and closure of your account.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team through live chat or email via our Help Centre, available 24/7. For formal complaints regarding data handling, you may write to complaints@playersupportcenter.com within 6 months of the incident. If we are unable to resolve your concern, you may escalate the matter to eCOGRA, our approved ADR provider, and subsequently to the Kahnawake Gaming Commission.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Your continued use of Grizzly'sQuest following any changes constitutes your acceptance of the updated policy.